New · Email & message assistant
Never miss a customer email again.
Your email assistant answers customer emails and messages within minutes, 24 hours a day, 7 days a week — in your own tone, in English and Albanian, and in other languages your customers write in. You decide what it says. Anything important comes straight to you.
Built for restaurants, cafés, salons, garages and contractors.
Illustration only. In the first weeks, every reply waits for your OK like this.
The problem
A late reply is often a lost customer
Customers write when it suits them — late at night, on Sunday, in the middle of your lunch rush. You are cooking, cutting hair, fixing a car or standing on a building site. The email waits. By the time you answer, the customer has already booked the place down the street.
- Bookings — a family looking for a table for Saturday picks whoever answers first.
- Catering and event orders — a company planning a party for 40 people asks three places and goes with the quickest, clearest answer.
- Quotes — someone who needs a roof repaired or a car serviced wants a number and a date, not silence.
- Simple questions — "Are you open on holidays?" "Do you have parking?" Unanswered, they quietly become "never mind".
What it answers
The everyday questions — answered for you
We set it up with your real information: your hours, menu or service list, prices, policies and the way you like to talk to customers.
Opening hours
Normal hours, holidays, special days — always the right answer, even at midnight.
Menu & services
What you offer, ingredients and allergies, which services you do and which you don't.
Prices
The prices you approve — nothing more, nothing invented.
Bookings
Tables, appointments and visits — collects the date, time, people and name, and follows your booking rules.
Catering & events
Asks the right questions (date, number of guests, budget, place) and hands you a ready-to-answer request.
Quotes
Collects details and photos for a quote, explains your next steps, and tells the customer when to expect your number.
Directions & parking
How to find you, where to park, Google Maps link — clear and friendly.
Your FAQs
Delivery, payment methods, kids, pets, gift cards — whatever your customers usually ask.
Goes straight to you
Complaints, big orders and deals, refunds, and anything sensitive or unclear are never answered alone. You get them right away, with a short summary.
Our quality promise
It should feel like a real assistant — so you see it before you pay
We know the worry: "Will it sound strange? Will it say something wrong to my customers?" That is why you stay in control from day one.
A demo with your own business
We prepare 3–4 sample replies to real-style questions about your business — your menu, your prices, your tone. You read them first. If they don't sound like you, you don't pay.
You approve every reply
In the first weeks, nothing goes out without your OK. Each reply waits for you to approve, edit or reject it — from your phone, in seconds. You decide when it is ready to send on its own.
Clear rules for what comes to you
Together we write down what it may answer and what always goes to you: complaints, large orders, discounts, anything sensitive. Simple rules you can change any time.
A plain-words monthly report
How many emails were answered, how fast the replies went out, and how many bookings and orders came from those conversations. No jargon.
14-day trial, no obligation
Try it for 14 days on your real inbox. If you don't want to continue, you simply stop. No contract to break.
What we guarantee — and what we don't
We guarantee quality and control: correct answers, your tone, your rules, and you always in charge. We don't promise a number of new customers — nobody honest can.
How it works
Up and running in 4 steps
- Free check. We look at the emails and messages you get and the questions customers ask most.
- Demo with your business. We set up your hours, menu or services, prices and tone, and show you 3–4 sample replies. You tell us what to change.
- 14-day trial with your approval. It starts answering your inbox. Every reply waits for your OK before going out, and everything important comes straight to you.
- Replies 24/7 + monthly report. When you are happy, it answers within minutes, day and night. Each month you get a simple report, and we keep improving the answers.
Pricing
Simple and clear — before anything starts
On its own
Email assistant
Price depends on how many emails and messages you get and how many languages you need. You get the number after the free check — before anything starts.
With marketing
Add-on to Spark or Stampede
Already with BisonX, or planning to be? Add the email assistant to your Spark or Stampede plan — the people your posts and ads bring in get a fast answer.
Every plan starts with the free demo and the 14-day trial with no obligation.
FAQ
Questions, answered
Will my customers know it's not me writing?
Replies are written in your tone, with your information, and signed the way you choose. In the first weeks you approve every single reply, so you see exactly what customers receive.
What if it doesn't know the answer?
It doesn't guess. It tells the customer politely that you will get back to them, and sends the question to you. We then add the answer so next time it knows.
Which languages does it reply in?
English and Albanian, plus other languages your customers write in — for example German or Italian. It answers in the language the customer used.
Does it handle complaints?
No. Complaints, refunds, large orders, deals and anything sensitive always come to you, with a short summary, so you can answer personally.
Do I need a new email address or new software?
No. It works with the email you already use. We can also look at your other message channels during the free check.
Is my customers' information safe?
It only reads what it needs to answer, and it follows the rules you set. You can pause it or stop it any time.
Can I change prices, hours or the menu later?
Yes. Send us the update on WhatsApp or email and the replies use the new information.
How long does setup take?
Usually a few days from the free check to the demo, depending on how much information your business has.
Can you promise more bookings?
No — and we won't. What we promise is quality and control: fast, correct answers in your tone, your rules, and a monthly report showing what happened.
See it with your own business — free
Send us a message. We'll do a free check and show you 3–4 sample replies written for your business, before you pay anything.